Policies

All items (eligible for store credit/exchanges only) must be returned to us in the condition they were received in. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. We reserve the right to refuse a return if these conditions are not met. All items must be delivered back to Stephy Paige within 15 days of being delivered to you.

All international orders are final sale and cannot be returned.

If you receive a defective item, please fill out the form below within 3 days of delivery. Please include a picture of the damage and your order number.

Stephy Paige is not liable for packages that are lost or stolen and will not offer a refund or replacement. If you would like to file a claim regarding your package, you can do so by email [email protected].  There is nothing we can do if your package has left our warehouse.

After the item has been worn, it’s yours for good! Stephy Paige is not liable for damage that occurs as the item is being worn. As a small business, we have this policy in place to protect ourselves, and you, our customer. We reserve the right to refuse a returned item that was reported as damaged if the items show any sign of wear.

We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, let us know by emailing [email protected] with your order number and the name of the item that is wrong. Please include a picture of the incorrect item. All reports must be made within 2 days of receiving your order or it will not be accepted. We will send you a prepaid return label to ship back the incorrect item. Once you’ve received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.